Frequently asked questions

Frequently asked questions

Here are some of the most common questions we get asked when clients book our tours.
If you have a question or concern that is not answered here, please contact us directly.

The weather here in the Caribbean changes a lot and often! So even if you look at the weather forecast and see cloudy, windy, or not the greatest weather, do NOT despair! Here is why:

  1. Most weather forecasters get the weather wrong here. We're boating experts and we always keep an eye on the up-to-the-minute weather using many sources.
  2. If anybody knows how a tour will turn out, it is us! We will let you know if the weather's too bad to go out.
  3. Perhaps at your resort, 20 min. away, it's raining or cloudy but here in Puerto Aventuras Marina, it is sunny. The weather is very local here.
  4. On the ocean, it is always sunnier than on land. It might be cloudy and drizzling over land but once you get out on the ocean it's sunny.
  5. We have another great advantage here in Puerto Aventuras Marina and that is we have a sheltered area just outside the marina where we can take you and anchor up if it's too windy. This way you can still have an awesome time enjoying the yacht, bar, swimming, and snorkeling.

If the weather is so bad we decide not to go out, we will inform you the same day and try to reschedule your tour. If it's not possible to reschedule, we will of course refund you the money.

First, contact us as quickly as possible to see if we can reschedule the tour for you. If rescheduling is not possible, the following cancellation fees apply:

  • Up to 14 days prior to the scheduled charter, 10% of the tour's value will be charged.
  • Fewer than 14 days prior to the scheduled charter is non-refundable.

If the cancellation is due to the weather or our fault in any way we will refund you your deposit 100%.
If you decide to cancel the tour you have booked with us please see our cancellation policy here

No, but we can arrange private roundtrip transportation to pick you up at your location and bring you back after your tour has ended. You can read more about our transport services here.

If you decide to handle your own transportation, please arrive at least 15 minutes before your tour starts.

Here is a Google map so you can easily find your way and we will give you more information when you make your booking.

We try to make it as easy for you as possible so you don't need to bring much. However, do bring sunglasses, eco-friendly sunscreen, and, most importantly, a Caribbean mood! We supply towels, high-end snorkel gear, and of course all the food and drinks!

No, there is no need to bring your own alcohol as all our private charters has a full open bar onboard and we do also offer several different Premium top shelf upgrade options and Per Bottle services.

Please hurry get to the yacht as soon as possible!

We urge all our guests to plan ahead to be sure you arrive on time, preferably 15 minutes prior to tour departure time.

This is because we often have two tours a day that run back-to-back and we need to start our tours on time.

That means if you arrive an hour late you can still go on your tour but you will lose an hour of your time on our wonderful yacht.

If you are late due to our transportation running late, we will extend the tour or reimburse you.

Yes, of course!

We always try to choose routes with the least amount of waves to get a smooth ride and it's always up to the clients if you wish to return to sheltered areas in the event someone in the group gets sick.

We are very lucky to have several destination options with calmer waters in case of sea sickness.

First, we have an amazing inlet that has completely flat water. The water is crystal clear, chest-deep, and great for relaxing and snorkeling. We also have La Bocana which is a sheltered area where the water is absolutely calm with only a low wall of rocks separating you from the ocean.

We always advise all clients, especially those prone to motion sickness, to take a pill like Dramamine beforehand. Dramamine tends to work the best and has no side effects.

Better to be safe than sorry!

Sure thing!

All of our tours are family-friendly. We have life vests in very small sizes so children can come onboard.

Onboard the yacht there are plenty of areas that are shaded where you can be with your baby or child. However, please note that you will need to take complete responsibility for your baby or child, the choice is 100% yours.

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