Frequently Asked Questions

Here are some of the most common questions we get asked when clients book our tours.
If you have a question or concern that is not answered here, please contact us directly.

A big part of having a successful private boat charter is that you feel safe.
At Riviera Elite we are happy to annonce that we have received the certification CPPSIT from the secretary of Tourism in Quintana Roo.

This certification shows we are following very strict santitary and safety guidelines to keep you safe and our crew, vessels, food and beverages clean and COVID19 free.

Below you can see a brief explanation on each of the steps we follow to comply with our CPPSIT certification. You can also read more about the certification here (In Spanish only)

You can also read more in detail about the COVID-19 safety measures we have inplemented here

We are happy to issue you a 100% refund if you or someone in your tour group has tested positive for COVID-19 and can provide the individual(s) test result and flight ticket showing the overlap with their required quarantine and the Riviera Elite tour reservation date.

Otherwise, we will be happy to place a hold on your deposit as long as you meet at least one of the following criteria and can provide proof:

1) Hotel-related: The hotel or resort cancels your reservation, there’s a hotel closure due to a Covid breakout, or another “stay-at-home” order that requires the hotel to be close to all visitors.
2) Airline-related: Your airline cancels the flight you’re traveling on to Mexico, which would cause you to miss your tour.
3) Government-related: The government you’re departing from or Mexico's government has issued a border closure during the time you were intending to travel and take your tour with us.

Kindly note, if you are unable to provide proof of one of the above, our regular cancellation policy will apply.
If the cancellation is due to the weather or our fault in any way we will refund you your deposit 100%.
If you decide to cancel the tour you have booked with us please see our cancellation policy here
The weather here in the Caribbean changes a lot and often! So even if you look at the weather forecast and see cloudy, windy or not the greatest weather, do NOT despair!

Here is why:
1) First of all most weather forecasters get the weather wrong here.
We're boating experts and we always keep an eye on the up-to-the-minute weather using many sources.
If anybody knows how a tour will turn out, it is us! When you arrive we will let you know if the weather's too bad to go out, your safety and comfort is the most important thing to us.

2) Perhaps at your resort, 20 min. away, it's raining or cloudy but here in Puerto Aventuras Marina, it is sunny. The weather is very local here.

3) On the ocean it is always sunnier than overland. It might be cloudy and drizzling over land but once you get out on the ocean it's sunny.

4) We have another great advantage here in Puerto Aventuras Marina and that is we have a sheltered area just outside the marina where we can take you and anchor up if it's too windy. This way you can still have an awesome time enjoying the yacht, bar, swimming and snorkeling.

If the weather is so bad we decide not to go out at all, we will inform you the same day and try to reschedule your tour. If it's not possible to reschedule, we will of course refund 100% of your the money.
First contact us as quickly as possible so we can see if we can reschedule the tour for you. If a reschedule is not possible, the following cancellation fees apply:
- Up to 14 days prior to the scheduled charter, 10% of the tour's value will be charged.
- Fewer than 14 days prior to the scheduled charter is non-refundable.

Yes, we do accept BitCoin and USDT as payment, please contact us for further details.

No, but we can arrange private roundtrip transportation to pick you up at your location and bring you back after your tour has ended starting from $180 USD for the roundtrip. You can read more about our transport services here.
If you decide to handle your own transportation, please make sure you arrive at least 15 min. before your tour starts.
Here is a map so you can easily find your way and we will give you more information when you make your booking.
We try to make it as easy for you as possible so you don't need to bring much. However please do bring sunglasses, sunscreen and a good mood.
We supply towels, high-end snorkel gear (Cressi) and of course all the food and drink. We even have a waterproof camera onboard so we even got the photos taken care of.
No, there is no need to bring your own alcohol as all our private charters has a full open bar onboard and we do also offer several different Premium top shelf upgrade options and Per Bottle services.
Please hurry get to the yacht as soon as possible!
We urge all our guests to plan ahead to be sure you arrive on time, preferably 15 minutes prior to tour departure time.
This is because we often have two tours a day that run back-to-back and we need to start our tours on time.
That means if you arrive an hour late you can still go on your tour but you will lose an hour of your time on our wonderful yacht.
If you are late due to our transportation running late, we will extend the tour or reimburse you.
Yes of course!
We always try to choose routes with the least amount of waves to get a smooth ride and it's always up to the clients if you wish to return to sheltered areas in the event someone in the group gets sick.

We are very lucky to have several destination options with calmer waters in case of sea sickness. First we have an amazing inlet which has completely flat water. The water is crystal clear, chest deep and great for relaxing and snorkeling. We also have La Bocana which is a sheltered area where the water is absolutely calm with only a low wall of rocks separating you from the ocean.

We always advise all clients, especially those prone to motion sickness, to take a pill like Dramamine before hand. We have Dramamine onboard and offer this to all clients who don't want to take any chances.

Dramamine tends to work the best and has no side effects. Better to be safe than sorry!
Yes! We have life vests in very small sizes so children can come onboard. Just note however, that you will need to take complete responsibility for your baby or child and the choice and responsibility is 100% yours. Onboard the yacht there are plenty of areas which are shaded where you can be with your baby or child.